The GOAT Horn Coffee Mug

Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we do not offer refund or exchange. To be eligible for a return, your item must be unused, and in the same condition that you received it. Please ensure it is also in the original packaging.

Several types of goods are exempt from being returned: Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous, or flammable liquids and gases.

Additional non-returnable items:
Gift cards, Downloadable software products, some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Please note that there are also certain situations where only partial refunds are offered (if applicable) Books with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the decision on your request for refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 - 14 business days.

Delayed Refunds (if applicable)
If you haven’t received your refund within our refund timeframe, please check with your bank or credit card company. It may sometimes take some time before your refund is reflected in your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@plushandamber.com.

Returns Without Reasons
If you do not like the product received and would like to return, you will not be eligible for 100% refund. There will be a 20% repacking & restocking fee (of the order price). You will also be responsible for the cost of shipping

Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately we do not offer refund on items offered on 'sales'.

Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at support@plushandamber.com and send your item to: .

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver

Shipping
To return your product, you should mail your product to:


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Q: How do I order on your website?

A: Simply find the product you love, click the 'Add To Cart' button. Fill in your shipping and billing information and bingo! we'll have your order shipped to you!

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only at checkout. After a successful payment, your credit card information will is purged from our system.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For United States and Canada, it will normally take between 5 to 10 business days. For International orders to any other country, please allow up to 30 days.

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. We work hard to ensure our fulfillment warehouse is able to pack your order and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number. You may also visit our website at any time to check status of your order or update of your shipment. If you did not receive the tracking number or did not find any updates under after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: Do you ship Internationally?

A: Yes! We ship worldwide and ensure every customer enjoys their shopping experience with us.

Q: Does Plush & Amber provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at support@plushandamber.com and we will get back to you as soon as possible.