Q: How do I order on your website?
A: Simply find the product you love, click the 'Add To Cart' button. Fill in your shipping and billing information and bingo! we'll have your order shipped to you!
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only at checkout. After a successful payment, your credit card information will is purged from our system.
Q: How long does shipping takes?
A: Our warehouses are located around the world. For United States and Canada, it will normally take between 5 to 10 business days. For International orders to any other country, please allow up to 30 days.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. We work hard to ensure our fulfillment warehouse is able to pack your order and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number. You may also visit our website at any time to check status of your order or update of your shipment. If you did not receive the tracking number or did not find any updates under after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: Do you ship Internationally?
A: Yes! We ship worldwide and ensure every customer enjoys their shopping experience with us.
Q: Does Plush & Amber provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.